Returning to work and continuing our way of life is a growing concern among many people in these difficult times. We have developed our COVID-19 Secure for Hospitality course to help protect your staff and give them the confidence to carry out their daily duties while knowing how to prevent infection within a hospitality environment.

Areas covered

This course covers all the areas in our COVID-19 Secure for Offices course plus the following dedicated content.

• Working with customers
• Handling goods
• Handling money
• POS
• Managing queues

Who is it aimed at?

Ideal for employees returning to a hospitality environment after working from home or being on furlough. This course covers preventing infection when working within hospitality and provides the necessary hospitality protocols to stay safe in relation to COVID-19.

Returning to work and continuing our way of life is a growing concern among many people in these difficult times. We have developed our COVID-19 Secure for Retail course to help protect your staff and give them the confidence to carry out their daily duties while knowing how to prevent infection within a retail environment.

Areas covered

• Coronavirus
• Risk assessment
• Getting to work
• Common areas
• Working with customers and colleagues
• Cleaning
• Face and body coverings
• Handling deliveries
• Accidents and incidents
• Raising concerns
• Working with customers
• Handling goods
• Fitting rooms
• Handling money
• POS
• Managing queues

Who is it aimed at?

Ideal for employees returning to a retail environment after working from home or being on furlough. This course covers preventing infection when working within retail and provides the necessary retail protocols to stay safe in relation to COVID-19.

Learn how infections occur, the factors that can make a person more vulnerable to infection and the steps you can take to prevent infections from occurring.

This course can be used as a stand-alone module or as part of an induction programme and may be particularly useful for apprentices.

Companies can use this certificate to display their commitment to COVID Secure training in the workplace.

Areas covered

• Combat pathogenic microorganisms
• Protect the vulnerable
• Reduce the risk of infection
• Address personal hygiene
• Use PPE effectively
• Safely handle waste

Who is it aimed at

The ideal course for staff returning to work who want the knowledge of how to stay safe in the workplace and prevent infection and senior management & HR teams who want to provide a learning resource for staff and create a safe working environment

This course in Communication is designed to help your organisation understand the importance of good communication.

Learners on the course will learn what communication is, the different types of communication and the importance of context in communication. It will equip learners with the tools to identify barriers to communication and how to overcome them. Finally, learners will understand the importance of effective communication in the workplace and the potential consequences of ineffective communication.

Who is this aimed at?

This course in Communication is ideal for all levels of employee within a business and as part of the induction process for new employees. The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.

This course is designed to help your organisation navigate the introduction of the GDPR. It covers all the essential information on how GDPR affects your business.

It is ideal for employees in busy workplaces who need to get up to speed quickly with the requirements of the GDPR.

Areas covered

• What the GDPR is, and how it affects how your business collects data
• The principles behind how you should process client data
• The rights of individuals over their data, including subject access requests and the right to be forgotten
• The GDPR requirements for your organisation
• What data and personal data is
• Data breaches and penalties

Who is this aimed at?

Any employee responsible for handling data, as well as their managers. It is particularly useful for employees responsible for managing or accessing databases.

Learners on the course will understand what self-awareness and personal development is, and the importance of taking time to reflect and assess their own strengths, weaknesses and aspirations. The course will provide learners with the tools to effectively self-assess and set realistic goals for personal development. Finally learners will understand that through being self-aware, and taking positive steps, they can positively impact on all areas of their life and effectively embrace change.

Areas covered

• What is self-awareness and personal development?
• Reflection
• The Importance of reflection
• Strengths, weaknesses, opportunities and threats (SWOT)
• Confidence
• Personal development
• Stages of skill development
• Aspirations
• Energy
• SMART goals
• Mission and vision statements
• Attitude
• Embracing change

Who is it aimed at? 

The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.

Working towards a common goal is vital in establishing a positive company culture and ensuring business objectives are met.

Teams in the workplace take many forms and sizes, but should always be bound by common objectives so that they work together to achieve a successful outcome.

Working as part of a team – along with relationship building and effective communication - is therefore integral to a business’s success.

About the course

This short course in Team Working is designed to help your organisation understand the importance of good communication.

Learners on the course will learn what teamwork is, and the different types of team and group personalities. It will equip learners with the tools to build effective relationships, highlight positive and negative characteristics and what motivates a team. Finally, learners will understand the importance of self-analysis, reflection and the importance of feedback that ultimately leads to effective and efficient teamwork.

Who is it aimed at?

Ideal for all levels of employee within a business and as part of the induction process for new employees. The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.

This course introduces the roles, responsibilities and rights when it comes to safeguarding children.

You will learn the potential indicators of child abuse, the rights of the child, and the impact a parent or carer’s wellbeing can have on a child.

Ultimately, by the end of the course you will understand the steps you should take if you have concerns for a child’s wellbeing.

• Recognise the potential indicators of child abuse – physical, emotional, sexual and neglect, including radicalisation, child trafficking and female genital mutilation
• Understand the impact a parent or carer’s physical and mental health can have on the wellbeing of a child or young person, including the impact of domestic violence
• Understand the importance of a child’s rights in the safeguarding/child protection context
• Know what action to take if you have concerns, including to whom you should report your concerns and seek advice
• Demonstrate an understanding of the risks associated with the internet and social networking
• The basics of safeguarding legislation