Customer Service Courses

As a Customer Service practitioner, you will provide customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.

You can expect to greet customers, deal with orders and payments, as well as offering customer advice, guidance and support. You may be involved in fixing problems, offering after care, service recovery or gaining insight through measuring customer satisfaction.

Customer service is an essential role in modern business; you may be the first point of contact for your organisation and it’s up to you to ensure customers’ experiences are positive.

This Apprenticeship Standard qualification has been designed by 13 leading employers, so you can be sure that it meets the needs of business. Designed by: E.ON, BT, Berkeley Homes Ltd and Superdrug (to name a few).

Duration:
12 months

Work in:

Includes:

Full specification:
Customer Service Practitioner, Apprenticeship Standard

A Customer Service Specialist is a professional for direct customer support within all sectors and organisation types. You’re the ‘champion’ for customer service in the business/organisation.

As a customer service expert, you’re likely to be relied on to train and upskill other members of staff. You’ll be the referral point for dealing with more complex or technical customer requests, complaints, and queries.

You’ll develop the advanced experience of: customer journeys, customer insight and the IT and digital technologies that underpin exemplary customer service.

This Apprenticeship Standard qualification has been designed by 10 leading employers, so you can be sure that it meets the needs of the modern retail industry. Designed by: Boots UK, BT, Capita and Northern Power Grid (to name a few).

Full specification: Customer Service Specialist, Apprenticeship Standard

Duration:
15 months

Work in:

Includes:

Full specification:
Customer Service Specialist, Apprenticeship Standard