Customer Service Practitioner Apprenticeship Level 2
Do you have a passion for flowers and a knack for making people smile?
We're looking for a friendly and enthusiastic Customer Service Practitioner Apprentice to join our vibrant flower shop.
In this role, you'll be the heart of our customer experience, helping people find the perfect blooms for every occasion.
Summary
You will work toward the Customer Service Practitioner Apprenticeship with the support of a tutor, whilst learning on the job how to deliver great customer service in the floristry sector.
Responsibilities:
Welcome customers warmly and create a positive and inviting atmosphere.
Actively listen to customer needs and preferences to assist them to purchase flowers appropriate to their requirements.
Process customer orders accurately and efficiently, both in-store and over the phone.
Communicate care instructions to ensure customers get the most out of their flowers.
Serve customers drinks and cake in the tea room.
Keep tables clean and tidy ready for the next customer.
Handle cash and credit card transactions professionally.
Maintain a clean and organised shop floor.
Contribute to a positive and collaborative team environment.
Personal Qualities:
Excellent communication and interpersonal skills.
A friendly and helpful demeanour.
A genuine passion for flowers and a desire to learn more.
Retail experience is a plus.
Basic computer literacy is required.
Ability to work independently and as part of a team.
Strong attention to detail and a commitment to quality.
Requirements and prospects
Desired skills
GCSE or equivalent in Maths and English grade 3 or above.
Qualifications required
Array
Future prospects
A permanent position may be offered upon successful completion of the apprenticeship.
Opportunity to learn and develop within the company.
Progression on to higher apprenticeship / training.
Things to consider
We offer an apprenticeship starting wage and benefits package, including a discount on floral purchases. If you're ready to brighten someone's day with beautiful blooms, we want to hear from you.
Training to be provided
Customer Service Practitioner Level 2 Apprenticeship
Functional Skills where required
About the employer
Blooms of Thorpe Bay
Blooms of Thorpe Day is an established local family run florist, we have been delivering flowers for twenty three years. Offering traditional or bespoke arrangements and tributes for weddings, funerals, corporate events and special occasions.
Address
Blooms, 451 Woodgrange Drive
Southend-on-Sea
Essex